Refund policy

Return and Refund Policy

At Hailee Store, we want you to be happy with your purchase. If you’re not satisfied, you may request a return within 30 days of delivery.

Eligibility

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In their original condition and packaging
• Returned with original tags, where applicable
• Accompanied by your order details or proof of purchase

Items marked final sale or identified as non-returnable at the time of purchase cannot be returned unless they arrive damaged or defective.

Starting a Return

To request a return, contact us through the contact form on our website and include your order number, the item you want to return, and the reason for the return.

If your return is approved, we’ll provide return instructions. Please don’t send items back before your return has been approved.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If your order arrives damaged, defective, or incorrect, Hailee Store will review the issue and may provide return-shipping instructions at no cost to you.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to an error, damage, or defect caused by Hailee Store.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order number and photos of the issue so we can review it and make it right.

Exchanges

We don’t guarantee exchanges. If you need a different item, the fastest option is usually to request a return and place a new order after your return is approved.