Shipping policy

Shipping Policy

Effective date: September 2, 2026

This Shipping Policy applies to orders placed through Hailee Store at 0dk48n-nq.myshopify.com. All prices and shipping charges are listed in US dollars.

Order Processing

Orders are processed after payment has been successfully received. Please allow [insert processing time, such as 1–3 business days] for your order to be prepared for shipment.

Orders are not processed or shipped on weekends or holidays. Processing times may be longer during sales, holidays, or periods of unusually high order volume.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery dates are displayed at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our control.

Shipping Destinations

We currently ship to [United States only / the countries listed at checkout]. If your location is not available at checkout, we may not currently ship there.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout. Tracking details may take some time to update after your order leaves our facility.

Address Changes

Please contact us as soon as possible if you need to change your shipping address. We can’t guarantee that address changes can be made after an order has entered processing or shipped.

Hailee Store is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed, Lost, or Stolen Packages

If your order is delayed, marked delivered but cannot be found, or appears to be lost, please contact the shipping carrier first and then contact us through the website’s contact form.

Once an order has been transferred to the carrier, delivery timing and handling are generally outside our control. We’ll review reported issues and determine the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and photographs of the package and item. We’ll review the issue and work with you on an appropriate resolution.

International Orders

For international orders, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless stated otherwise.

Returns

Returns and refunds are governed by our Return and Refund Policy. Shipping charges may be non-refundable unless an order was damaged, defective, incorrect, or otherwise covered by that policy.